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SHIPPING & RETURNS

MimiMomo Shipping Policy

​Shipping Locations

We currently ship across India and also offer international shipping to select countries.
If your country is not listed at checkout, please email us at ask.mimimomo@gmail.com for a manual order.

International Shipping

  • We ship to countries including USA, UK, UAE, Singapore, Australia, and more.

  • International shipping charges are calculated at checkout based on your location and order weight.

  • Delivery time for international orders is typically 7–21 business days.

  • Customs duties or import taxes (if applicable) must be borne by the customer.

  • All international orders must be prepaid; Cash on Delivery is not available for international shipments.

Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays are processed on the next working day.

Delivery Timeline

  • Domestic (India): 3 to 10 business days

  • International: 7 to 21 business days (depending on destination & customs clearance)

Shipping Charges

  • Domestic Orders (India):

    • ₹999 and above – Free Shipping

    • Below ₹999 – Nominal shipping charge, calculated at checkout

  • International Orders:

    • Charges vary by country and order weight.

    • Automatically calculated at checkout or manually shared via email for custom orders.

Order Tracking

  • Tracking details will be shared via email or SMS once the order is dispatched.

  • International tracking may take 24–48 hours to update after dispatch.

Shipping Delays

Delays can occur due to weather, customs, public holidays, or courier issues. We will notify you in case of any unexpected delays and keep you updated.

Incorrect or Incomplete Address

  • Please ensure your address is complete and correct.

  • Orders returned due to wrong/incomplete addresses may be reshipped at the customer's cost.

Questions?

We’re here to help!
📞 +91-7439571030
📧 ask.mimimomo@gmail.com
🌐 www.mimimomo.store

MimiMomo Return & Exchange Policy

Eligibility for Return or Exchange

We accept returns or exchanges under the following conditions:

  • You received a damaged, defective, or incorrect item

  • You raise a request within 2 days of receiving the order

  • The product is unused, in its original packaging, and with all tags intact

Items Not Eligible for Return

  • Products damaged due to mishandling after delivery

  • Used items or items without original packaging

  • Items bought during clearance sales or marked as non-returnable

  • Customized or personalized items

How to Request a Return or Exchange

  1. Email us at connect.mimimomo@gmail.com

  2. Mention:

    • Your order number

    • Clear photo(s) of the product showing the issue

    • Reason for return or exchange

  3. Our team will respond within 24–48 hours with the next steps

Exchange Process

  • If your item is eligible, we will send a replacement at no extra cost.

  • Exchanges are subject to product availability. If unavailable, a refund or store credit will be provided.

Refunds

  • Refunds are processed only if a replacement is not available or in rare cases of order cancellation.

  • Refunds will be made to your original payment method within 7–10 business days after approval.

Return Shipping

  • If the return is due to our error (wrong/damaged product), we will bear the return shipping cost.

  • If the return is due to personal reasons (like change of mind), return shipping will be at the customer’s expense.

Cancellations

  • Orders can be cancelled before dispatch by contacting us.

  • Once shipped, cancellation is not possible. You may initiate a return after delivery.

Need Help?

We’re always happy to assist you!
📧 connect.mimimomo@gmail.com

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